Below is a recent review of our service regarding preventing pinhole leaks in copper plumbing in Irvine, CA from reoccurring. These folks did a lot of research on how to best handle their plumbing issues and that’s why they came to us.
“RICK, NICK, & the PURE ELEMENTS WATER company are a pleasure to work with.
My home had a pinhole leak about 1.5 years ago. We had the leak fixed, but have since been concerned about the high possibility of another pinhole leak occurring, especially since this is any issue for many of the homes in our area. For about 1.5 years now, my husband and I have been researching options, including PEX or the EPOXY lining. We even had several companies quote us for both PEX and EPOXY.
We know of several individuals that have repiped their home with PEX, however felt this option was too aggressive, since this would create multiple holes throughout our entire home. Furthermore, after researching the pro/cons of PEX and although certain companies did provide a good warranty, we felt that at this time PEX was definitely the most aggressive option, especially since we had a functioning copper pipe system at this time.
Another option we debated was EPOXY lining of the existing copper pipes. This was a more conservative option to PEX. However most of the companies that had provide us with quotes did not provide a warranty that stood behind their work — meaning if the epoxy failed and there was a leak — the best warranty we found was a company that would fix the leak at no charge, but collateral damage was not covered. Which to us meant that they were not confident that there would not be another pinhole leak after the EPOXY lining.
It seemed that both PEX and EPOXY were addressing the damage caused by chemicals in the water, mainly chloramine. BUT neither addressed the main cause: the water chemistry — the chemicals in the water itself that are causing the damage.
In search for a more conservative option to PEX, we actually found PURE ELEMENTS WATER FILTRATION SYSTEM. The website, the information I found online, and Rick the owner, helped me understand that their water filtration system actually addresses the main cause — the chemicals (mainly chloramine) that are causing the damage to the copper pipes, leading to the pinhole leaks.
I contacted Rick on the YELP app, and he responded right away, and I was able to speak with him on the phone that day for more than 1 hour — and this was on a weekend day (not a weekday!) Rick was extremely knowledgeable, informative, friendly, and attentive It was obvious that he had a lot of passion and experience about water.
After the conversation, Rick agreed to meet in person with my husband and I, and was even very accommodating with the meeting time. When he arrived to our house, he was on time and spent over 1.5 hours educating us. He helped us realize that his filtration system is NOT like all other filtration systems out there, because his filtration system is actually customized to address the type of water and chemicals coming into your home in your community.
After reviewing the pro/cons of all our options, my husband and I decided to move forward with the PURE ELEMENTS WATER FILTRATION SYSTEM.
On the day of installation, Nick from the company came to build us a customized set up for our home and for our custom built Pure Elements Water Filtration Tank. Nick was friendly, efficient, and his work was very clean.
Rick (the owner), Nick, and the entire Pure Elements Team have been nothing but helpful and accommodating.
We look forward to now having drinking water from each faucet, as well as removal of the chemicals from the water, that have been the source and cause of the pinhole leaks. When there is a problem, it only makes sense to address the cause first. We feel that installing the Pure Elements Water Filtration system is the most conservative and logical way to approach this widespread pinhole leak issue.
Thank you Pure Elements Team for your help and great customer service.”